Northumbrian Roads
CUSTOMER FEEDBACK SURVEY
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Customer Feedback Survey
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What do you think about the work we have recently completed on your street? Please tick one box for each of the following Statements
A. Advance Notice / Timing
1
. I was informed when the works would start and how long they would last
Strongly agree
Agree
No View
Disagree
Strongly Disagree
2
. I was given the information in plenty of time
Strongly agree
Agree
No View
Disagree
Strongly Disagree
3
. The work was completed in a timely manner
Strongly agree
Agree
No View
Disagree
Strongly Disagree
B. Quality / Workmanship
4
. The finished work is of a satisfactory standard
Strongly agree
Agree
No View
Disagree
Strongly Disagree
5
. There was adequate access for pedestrians throughout the works
Strongly agree
Agree
No View
Disagree
Strongly Disagree
6
. The site was well signed and safe throughout the works
Strongly agree
Agree
No View
Disagree
Strongly Disagree
C. Disruption
7
. I felt the disruption to me was reasonable
Strongly agree
Agree
No View
Disagree
Strongly Disagree
8
. As far as I know disruption to pedestrians and traffic was reasonable
Strongly agree
Agree
No View
Disagree
Strongly Disagree
D. Employee Attitude
9
. The site staff were helpful, friendly and polite
Strongly agree
Agree
No View
Disagree
Strongly Disagree
10
. Office staff were helpful, friendly and polite
Strongly agree
Agree
No View
Disagree
Strongly Disagree
E. Overall Rating of the Works
Please select one of the following to describe the work and the way it was carried out
Good
Average
Poor
10
9
8
7
6
5
4
3
2
1
F. How Might We Improve?
Comments:-
Name:
Address:-